Shipping Policy
Effective Date: Jan. 1st 2025
Last Updated: May. 15th 2025
Thank you for shopping with TAZAWWAD. Below you’ll find important details about our shipping processes, estimated delivery times, and related information.
1. Processing Time
All orders are processed within [1–3 business days] after receiving confirmation of your payment. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you via email or SMS.
2. Shipping Methods and Estimated Delivery Times
|
Cost |
Estimated Delivery Time |
Shipping Method |
|
2-4 JOD Varies by City |
From 1 to 3 business days |
Standard Domestic |
|
5-10 JOD Varies by City |
1 business day |
Express Domestic |
|
15 JOD |
From 10 to 45 business days |
Standard International |
|
25 JOD |
From 1 to 7 business days |
Express International |
Delivery times are estimates and not guaranteed. Delays may occur due to external factors (e.g., customs, weather, or logistics disruptions).
3. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a Shipping Confirmation email or SMS containing your tracking number(s). Tracking information will be active within 24–48 hours.
You can also track your order anytime through your account dashboard or the “Track Order” page on our website/app.
4. Customs, Duties, and Taxes (for International Orders)
TAZAWWAD is not responsible for any customs duties, taxes, or import fees applied to your international order. All charges imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Delayed, Lost, or Damaged Shipments
We are not liable for shipments delayed or lost due to courier service issues, incorrect addresses provided by customers, or force majeure events.
If your package arrives damaged, please save all packaging materials and contact us immediately to file a claim with the shipping carrier.
6. Questions or Support
For shipping-related inquiries, order status, or assistance with tracking, please contact our Customer Support team:
Email: sales@tazawwad.com