Privacy Policy
Effective Date: Jan. 1st 2025
Last Updated: May. 15th 2025
TAZAWWAD, Inc ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.tazawwad.com or use our mobile application Tazawwad App , and outlines your rights under applicable laws.
By using our platform, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information from you:
a. Information You Provide Directly:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed securely via third-party gateways)
- Uploaded content (e.g., product images for returns)
b. Automatically Collected Information:
- IP address
- Browser type and version
- Device information
- Pages visited and usage data
- Cookies and tracking technologies (see Section 5)
2. How We Use Your Information
We use your personal data to:
- Fulfill and manage your orders
- Process payments and refunds
- Provide customer service
- Send transactional and promotional communications
- Improve our website, app, and services
- Comply with legal obligations
3. How We Share Your Information
We may share your information with:
- Third-party service providers (e.g., payment processors, shipping companies)
- Legal authorities, when required by law or in response to legal requests
- Analytics providers, for platform performance and improvement
- Marketing platforms, only with your explicit consent
We do not sell, rent, or trade your personal data to third parties.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the
purposes outlined in this policy, unless a longer retention period is required
or permitted by law.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Enhance site functionality
- Analyze traffic and user behavior
- Personalize your experience
You can manage cookie preferences through your browser settings.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access to the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict our use of your data
- Withdraw consent at any time (where applicable)
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at legal@tazawwad.com.
7. Security of Your Information
We implement reasonable administrative, technical, and physical security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the service constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or complaints about this policy or our data handling practices, please contact us:
Email: sales@tazawwad.com